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You'd lose some money, then, because Lufthansa Group's primary competitors are ULCCs, and even they tend to be somewhat reasonable with ancillary fees. Lufthansa Allegris business class - Seat. I had to check in, pick seats, and make amendments on two of the airlines with no problem. Most helpful comments ( as chosen by the OMAAT community ). Lufthansa is much more restrictive than United is when it comes to seat reservations in the economy cabin. "Punitive" seating is just one more reason I feel I made the right decision. Now the system will automatically assign you a (probably middle) seat, and if you want to change it, youll have to pay. As a FTL, from one year I choose only LOT POLISH (FREE drinks&food, FREE baggage for FTL and seat, of course). Let us know in the comments! I stopped flying LH many years ago. In a bid to increase revenue, Lufthansa has introduced an 'amendment fee' for passengers looking to change their seat assignment. However, the dynamic changes in medium- or long-haul flights, where the importance of padded seats and hot meals is much more. Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. I haven't booked these yet, but I need to book flights from SFO -> Frankfurt -> Nairobi -> SFO. Airlibe management should review this situation and take corrective action to restore the glory. The preferred seating zone reservation can be done at the time of flight booking or any time after flight booking up until 52 hours (LH) / 48 hours (OS) prior to departure. : 0 800 - 83 84 267. So far there isn't a single documented case of people being assigned middle seats when windows and aisles were available. To the point of even threatening the Police. Regardless of whether you prefer windows, aisle or more legroom, Lufthansa seat reservation gives you the option of reserving seats for you and your fellow travelers in advance or of choosing your preferred seats at check-in. The amendment fee applies per passenger per leg of the trip. Seat reservations on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. I will avoid Lufthansa in the future as much as possible. Review: EgyptAir Lounge Cairo Airport (CAI), Lufthansas Boeing 787 Business Class: Exactly As Expected. I picked seats on Lufthansa and every time I checked, they still showed up. C) Why are you agents playing some ridiculous game of ping pong with sending customers back and forth to different gates ? Probably to facilitate service, again at the expense of customers. Register your assistance requirements by calling tel. I can see the seating part of the interface, but the link to change seats is gone. Just told me I couldn . Nothing from Lufthansa so need to check for adjacent seats during check-in (23 hours before departure now) Also bought my choice of seats. Although I had made enquiries with the airline about people with COPD and the wearing of face masks, they appeared to take no notice. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. Its funny that they chose seating, something that doesnt cost them a cent to allow you to choose from. I always checked in . If you would like to change this seat, an amendment fee starting from EUR 25/CHF 35/USD 35 will be charged with effect from 21.6.2022. All Lufthansa flights have been cancelled. This post has been removed at the author's request. It will be introduced in 2024 on the newly delivered Airbus A350s as part of "Lufthansa Allegris," the airline's new long-haul product. I find them a pain, yet a necessary evil at times. Pay attention to the information presented to you. Generally the 3 flights/day on the FRA-TLV routes are full. For example, seat prices on Ryanair cost as little as 3 ($3.2) and rise to 14 ($15) for extra legroom options. For Friday, 17 February, the German union ver.di has called for a one-day strike at various airports in Germany. Using your booking code you have access to all your flights. This is taking profit at the expense of customers. I recently flew to Frankfurt and was happy to chose a seat at checkin. Theyve been getting meaner and meaner and meaner with basically everything. With a 180-degree recline, these seats can become flatbeds. However, I imagine the economics change if you have to spend a minimum of 50 for roundtrip seat assignments. Just rechecked my booking, inbound Toronto > Frankfurt is operated by Air Canada. Without change, the check-in procedure can be completed with the initial seat suggestion without additional costs. I think you're jumping the gun here when assuming the worst. At least KLM is trying to update their fleet as quickly as they can however Lufthansa continues to proceed at a glacial pace with its quintessential smugness and hubris- we can charge high fares and provide customers with a substandard experience because we can! I'm grateful to the posters, something new I've learned when booking a code share (ta && ta.queueForLoad ? My bags were stuck in Frankfurt. Lufthansa Miles & More Program Changes 2024, German Politicians No Longer Get Free Lufthansa Elite Status, Qatar Airways Wants To Buy Lufthansa Stake (But Probably Wont), Please view our advertising policy page for additional details about our partners, Do include a carry-on, the standard food & beverage offerings in economy, and the ability to earn miles and status credits, Dont include seat assignments in advance or refunds; for a fee you can book advance seat assignments and get a checked bag. >> Have you tried getting the PNR(record locator) for the Brussels (ta && ta.queueForLoad ? Because you need your AC confirmation number. Fees already paid will not be refunded. Call the Police. Fares that include a large carry-on usually come with some kind of a decent seat included, plus "priority" boarding. I will avoid Lufthansa in the future as much as possible. and when leaving Germany they demand to see your entry stamp into the EU.. The only improvement was that we were able to get connected quickly. Please contact the provider of the flight in question. Save. If they keep on the same track as they are, theyll be doing all sorts of nasty things before too long, such as banning Jews from flying, just you wait and see. After checking again,they told me no, they see the payment but it is now too late. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful. Sorry, it was such a hassle for you. But we were still in Premium Economy and had seats, so it wasn't really a problem. If you want to view/print itinerary, go to www.checkmytrip.com and put in your reservation code and . ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445337', '');}, 'log_autolink_impression');airlines, via Brussels, inbound with LH via Frankfurt, only leg possible for seat reservations is Frankfurt > BHX, any reason why were unable to book seat selection for all legs? The amendment fee does not create an entitlement to the selected seat number or category. This website uses cookies so that we can provide you with the best user experience possible. I think you're jumping the gun here when assuming the worst. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. Once you have the PNR for the operating airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. You can redeem the award miles you earn for flight awards with our airline partners, which include all Star Alliance partners and other Miles & More airline partners. Lufthansa seat reservations on intercontinental flights are free of charge for passengers in Premium Economy Class as well as in Business and First Class (seat reservations for continental feeder flights are subject to a charge). I wonder how much they paid to get this 5-star Skytraxx rating, which, quite frankly, has become a complete joke in the industry. Our main flght attendant was funny ,seemed to enjoy his work and was professional. BTW , " Martin" is an idiot! Due to the closure of the airports in Frankfurt and Munich on this day, all Lufthansa flights that should have taken off or landed in Frankfurt and Munich on Friday have been canceled. Probably cannot pick seats because you are flying on Brussels (ta && ta.queueForLoad ? I hope Im never forced to need that airline again. You will be asked to enter your information and then directed to a customer service representative. Please contact Lufthansa as soon as possible after your flight for any reimbursements. Covid is not an excuse to disregard your customers. Please view our advertising policy page for additional details about our partners. Isnt the stamp something they find on their own when they flip through you passport when you depart? For some, Im sure this will change the value proposition of Lufthansas Economy Light fares. After login, you will get an overview of all your bookings in your profile and you can manage these quickly and easily. standard seat, seat in the preferred seating zone, seat with more legroom). Won't respond to my refund requestwill have to do a chargeback now. Not being frequent plane travelers we thought this was prudent.. To be honest, Skyteam offers the most competitive product in Europe. If you have a credit card that pays for such fees then this would be a charge the benefit would include. Please note the following special conditions in such cases. Meanwhile, on the Lufthansa, the ability to choose seats suddenly disappeared. Lufthansa,,, you need to get a grip and listen to what your customers are saying to you. Upgrades for codeshare flights** marketed by United but operated by Lufthansa ("LH") may be available and can only be requested by calling 1-800-UNITED1 within the U.S. and Canada, elsewhere call your local . I think that Lufthansa can now be called a low cost airline after all these changes! On all of these flights I ended up getting my prefered type of seat - a window seat when I checked in. Not worth it. 5 years ago. You would like to change the seat offered at check-in at your own request. They have no noticeable disadvantages, even though they aren't ensuite. (Can't remember whether I used my Lufthansa account or not.) At least my United Premium Economy seats never changed and my departure is on time The A350s will have three suites with up to four seats each. Others too. The First Class Lufthansa seating comprises eight seats in a 1-2-1 configuration. At least with the ULCCs, you can select a front row/exit row for 20, or other good seats for 5-12. Thanks Lufthansa. But not on a train that would get me to Munich on time! Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. This is stated on their website that they do accept this but you have to claim this at the check in counter at the time being. I had been a loyal Lufthansa customer (even paying more to fly with them) until they some "genius" decided it was time to follow the "American model". Passport control is often understaffed and the police are increasingly aggressive - asking to see a return flight, a hotel reservation and when leaving Germany they demand to see your entry stamp into the EU. Incredible. Here you will find all information about the seat reservation fees in Economy Class. 3 times in the last three months when departing FRA for the US the policeman manning passport control has told me they can't find my entry stamp into the EU. How can such an airline still have such a loyal following. Was very happy with this flight 9 years ago. I will try again within 23 hours of the Munich-Valencia flight and see if anything changes. Hope this helps some people who arent aware of this - dont book a bag! United in Pdx did a fabulous job of getting my bags to Pdx and sending the over 80 miles to my house. 7. You are not travelling with a small animal in the flight cabin. Re: Lufthansa seat reservations are not possible on this flight. They will be able to help you resolve the issue. I will NOT be flying with you again. Atleast, i hdve decided not to travel by this airline. Not in terms of fares, but in terms of passenger experience. On one occasion after asking for a supervisor we were told it was probably United's fault. Free seat selection upon checkin for all passengers, free drinks and snacks on KLM/Air France and a free suitcase for Elites on all fares starting from Flyingblue Silver. By the end of 2023, the German airline will start rolling out its new Allegris cabins, featuring smart seat designs in economy, premium economy . The amendment fee is not refundable and is forfeited if you do not board the flight. Lufthansa Operations need to be shut down. Absolutely ridiculous they are a 5 start airline. I flew Eco light last week from LAX to FRA and Im Hey there, I was one of those die-hard LH fans for many, many years - but I'm done until they stop viewing their passengers as enemies and return to being a customer-centric premium airline. As for any chargeable seat product, the issuance of an EMD requires the simultaneous issuance of an ETKT (with flight booking) or an existing ETKT (when the preferred . I would bet that Lufthansa's competitors in this market also charge similar fees. Lufthansa has been worse than Ryanair for a while already. It stands to reason FR deserves to be named a five-star airline as they are now pretty much equivalent to Lufthansa! With an Economy Class booking, you can reserve your preferred seat online up to four (4) days before departure. A silly desperate attempt to grab a few more Euros from passengers. BA is convenient for us when flying to Europe, but they've lost my business employing such a money grabbing practice. Any free seat assignment option for *S or *G? Or the pre-selection is Anyways, we are leaving tomorrow and somehow, we will get them to refund out seat fees. Is that just for LH flights or will that also be the case for LX/OS flights as well? His background in political science and economics gives him unique insight into issues surrounding international travel and governmental regulations. Has anyone had a similar experience? I produced a letter signed by my doctor stating that I had breathing difficulties (COPD) and that I was exempt from wearing a mask. Lufthansa also need to recognise the fact that some people have breathing difficulties. I am a senior citizen and had to bear the brunt of it on my health. You can make an advance seat reservation, rebook or cancel a flight, request special meals and book a Rail&Fly ticket at any time. Please also note that any carry-on baggage must be stowed in overhead bins as no items may be put near or under the seats of an emergency exit row during take-off and landing. To do this, find your trip under My Bookings. Each time the agent reinstated our seats and claimed to associate them with our United reservation. This website uses the following additional cookies: (List the cookies that you are using on the website here.). You receive an upgrade from Lufthansa for reasons of goodwill or operational reasons. This includes wireless charging, Bluetooth connectivity . LFH flights service have been deteriorating significantly both on the ground and on air. Economy class on Lufthansa is a bit more comfortable thanks to better seats. How and when can I reserve my preferred seat? This is the number that you can use to make a reservation with Lufthansa. If I book it all on United.com I get a really reasonable price, and can upgrade to economy plus for minimal $$$ on the United flight and cannot get seat assignments on the remaining flights. And finally Miles and More is a waste of a program, incredibly stingy with both miles and promotions. Lufthansa had a sign up flight full no seat changes they had assigned me a middle seat. You have no condition or position of responsibility that would restrict you from carrying out these tasks or would lead to bodily harm in their execution. When does the Skytrax rating get updated? The only thing I dont blame them for is their current business class product. Passengers enjoy AC power outlets for charging devices and on-demand TV. Arrgh! The group is . Up until now, it has been possible to select a seat at the time of check-in when booking an Economy Light fare, from all remaining unoccupied economy seats. What gets me is that it sounds like it is still an issue with United codeshares with Lufthansa and LOTI have flown on United iron to Japan many times and there was never any issue, but I don't remember that those were codeshares flying on ANA iron, their codeshare partner. From 21 March 2022, it will no longer be possible to book Premium Economy . Answered: So I just upgraded my flight with British airways from London to South Africa that leaves in 3 days and there is no seat available to select. Visit www.lufthansa.com for more information. As most Airlines around the globe have been charging this fee for a long time, I fully understand. A month before my flight I called to get the best seats I could with $150 in upgrade seating for two. Yet on Eurowings flights, there is a biz class and you get extra carry on, priority seat assignments & boarding as *A Gold. Lufthansa is literally the AA of Europe. D) Why are Lufthansa personnel not offering their supervisors but become angry and send you away to come back later or threaten to call the police ? You are able to carry out the instructed tasks without the help of a companion, parent or other relative. Turkish took good care of me - but I thought it was strange. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81447008', '');}, 'log_autolink_impression');airline (which you can get from the airline you booked through) you should be able to go to the operating airlines website, enter it, and pick your seats assuming your fare class allows it. They are never price competitive, never flexible (OS is even worse than LH in that regard), the inflight product in Economy, Premium Economy and Business is subpar and increasingly their aircraft are old and shabby, I flew a 29 year old A320 from VIE to FRA on Friday that was in rough shape interior wise. Lufthansa points out that it includes one 8kg carry-on bag and snacks with its fare, two offerings that are chargeable in low-cost airlines. Thanks Francis, according to LH web chat, I can use my LH booking reference for both (ta && ta.queueForLoad ? It relates solely to the selected category (e.g. Please note that the name must be identical to the name on the flight booking. Alternatively, you may use, http://www.tripadvisor.com/help/how_to_edit_your_posts. But that doesn't at all mean a middle seat will be assigned when better alternatives are available. If you need an aisle seat or a checked bag, the savings isnt actual savings once you tack on the required fees. Starting June 21st, the German carrier will charge a 25/$35 fee for anyone looking to change their seats in Economy Light. No. I couldnt of course. At 25/$35, Lufthansa's prices are outrageous on a short-hop across Europe and can only be argued for a long-haul service. The seat is reserved at least 52 hours before departure. When I checked in at the airport (Dulles), the Delta/Air France agent told me I would get my boarding passes at the gate, the first indication something was screwed up. I couldnt of course. The gap between Lufthansa and Ryanair has just narrowed even further. I go to the gate agent and ask for help. First spotted by One Mile At A Time, Lufthansa has a new seating policy that brings it far closer to its budget competitors. I was able to upgrade ORD-MUC with miles, but realized my FRA-ORD return is N Class, not upgradable, and we can't select seats until check-in. According to the Seat reservations for Economy Class passengers page on its website, it may not be possible at all for you to request a seat more than 23 hours in advance of your flight because it does not have a Lufthansa flight number. Well, if they want to follow the American model, I might just as well fly an American or whatever airline is cheapest. To use our mobile site, please enable JavaScript. In such a case, you can change seats free of charge. Photo: Vincenzo Pace | Simple Flying. Some airlines do not allow you to pick seats if you don't book from their own web site. Adios Lufthansa. Well with the substandard business class, increasingly frugal catering and poor service, soon passengers may decide to avoid Lufthansa itself. In reality, the differences between budget airlines and full-service ones keep reducing every day. Lufthansas Economy Light fares dont include seat assignments in advance. Lead Journalist - India - Pranjal is an experienced journalist with a strong focus on Indian aviation. If you dont like your seat, youll have to pay an amendment fee, starting at $35. No so fast! Please note that, in principle, you are free to choose the seat that best meets your requirements. Time to leave star alliance and seek for better options. I just checked in for our light on United and they send me to Lufthansa to reserve seats. 6 years ago. You are not travelling with a person who would be dependent on your help in the event of an emergency. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445932', '');}, 'log_autolink_impression');airlines involved. When I got on the plane, there was somebody in my seat. I'm still peeved that they want $50 per seat to select a seat in premium economy. Place your seat on hold and relax, we will inform you well in advance of the date of expiry of your 'on-hold' booking. Notably, while Lufthansa has adopted the tactics of its competitors, the fees are drastically higher. By the way, travelling regularly on Lufthansa it already happens that your chosen seat gets reassigned so that they can cramp all passengers backwards, leaving 10 empty rows at the front. You can also update your saved preferences, contact and frequent flyer details at any time. So not even buy on board or a choice of beverages is available. Without the warning it took 1.5 hrs. You can book your preferred seat at the same time as the ticket purchase up to a year before departure, or at a later date up to 48 hours before departure at My . You make changes to your journey but on your new flights, equivalent seats are no longer available, advance seat reservations on your new flights are free of charge, or these flights are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines. I *think* United does this as well though it's been a while since I've flown on a UA BE fare. Furthermore, when you book an award ticket as a Flyingblue Gold/Platinum for someone else, they will receive all your elite benefits (lounge access, suitcase, skypriority) even if you don't fly with them. I paid nearly 60 euros for a preferred economy aisle seat on my last long haul from FRA to YVR. But United said I had to pick my seats. From pampering, courteous airlines to extorting from paying pax, seen all in 7 decades. Please understand that Lufthansa seat reservations are only possible to a limited extent on flights that are not operated by Lufthansa, Lufthansa Regional or Austrian Airlines, especially in Economy Class. Please enable Strictly Necessary Cookies first so that we can save your preferences! * Sale, rebooking and refund of ASR on codeshare flights is only possible via the operating carrier. Payment flexibility Book now, pay later. Lufthansa was a problem. Booked via LH, BHX > Toronto, outbound with Brussels (ta && ta.queueForLoad ? Lufthansa, leading the race to the bottom since becoming a "5-star" airline. You make changes to your journey and thus alter your route. If you only want to purchase upgrades for some of the passengers travelling under one booking, please contact our Service Center. I had flown in the day before from Mauritius and had the told me I would have stayed in the airport and would have been able to return on my flight. CarolGreat story. Conclusion. While Lufthansa uses the phrase "of course" while explaining the policy, the real reason behind the policy is obviously to boost revenues. I used to get excited to fly them (most of the time economy or premium economy) but the light fares and the fact that strong liquor are not included anymore was already a turn-off. I say go right ahead. In total, there will be six different business class seat types to choose from, with some including a bed of up to 2.2 metres, a baby bassinet, or extra work and storage space. I find it difficult to find this earth shattering news when you consider what British Airlines is doing for Business Class. I ask him for his supervisor. In addition, you can enter passport and visa information, and enter details for the Secure Flight program. I find myself gravitating more and more towards LOT - they are usually cheaper, the service is much better and Warsaw is far superior as an airport to Frankfurt. An advance seat reservation only applies per flight segment. In principle, upgrade offers can be made on all Lufthansa flights up to 48 hours before departure. Who benefits from this code share malarkey? What does this mean? Opinions expressed here are the authors alone, and have not been reviewed, approved or otherwise endorsed by any of these entities. Seat . We should be OK strike wise. As a matter of fact that change was enough to where I now AVOID Lufthansa whenever possible! Most people booking a Lite fare are short haul travellers, who wouldnt really mind a middle seat for an hour or two. That seemed odd since I had previously seen them on United. Each time a few hours later after receiving a seat reservation confirmation and seeing it online the seats disappeared again. You are willing to provide assistance in the unlikely event of an emergency. I ask him for his name he refuses. You check in for a flight operated by Lufthansa, SWISS or Austrian Airlines. Now I make sure to note the relevant page when they make the I can't find your stamp claim. When online check-in is possible for departures from Bangalore (check LH's . 2. Normally fly delta or klm. Advertiser Disclosure: Some links to credit cards and other products on this website will earn an affiliate commission. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-81445496', '');}, 'log_autolink_impression');Airline and not on Lufthansa planes. Please note that the choice is limited under these conditions. Some of these are linked to specific airlines. We got horrible seats and they were so small and close together, I cannot see how that was even humane. The only advantage I see booking code share is schedule timing suitable to the consumer. My return didnt! Well, of course everyones favorite five-star European airline has a new policy: The Economy Light fare on European routes does not include any free advance seat reservations. Adding the fact that I might have a middle seat is for me a reason to actively avoid them. I do think its particularly noteworthy how Lufthansa describes this as of course (Selbstverstndlich in German), essentially suggesting that it would be ridiculous to have any other policy.