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Get the latest news on COVID-19 delivered to you. Fan rewards: that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Well start sending you the news you need delivered straight to you. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. When I called them on itthey said it was my fault and I have to resell the tickets. A California class-action lawsuit has been filed against the ticketing site StubHub. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Subscribe for full access to The Hollywood Reporter. StunHub has to be the worst company in the history of companies for customer service. A Phoenix resident has filed a proposed class action against StubHub in which she claims to be one of many consumers stuck with worthless tickets to canceled events after the $4 billion ticket marketplace decided to walk back its longstanding FanProtect refund guarantee. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. No refund bottom line. WTF I am sorry this happened to so many peopl and even sorrier to say that I unfortunately worked for them for a few months. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. I purchased tickets via StubHub for a concert 3 months in advance. Read our Newswire Disclaimer. StubHub has not responded to the lawsuit. Lied to me and stole from me. Three different reasons and resolutions given to me, each rep telling me the previous rep had not told me the truth. The 11-page ruling denied both, finding that StubHub failed to carry its burdens while expressing exasperation that years after this case was filed, it remains mired in litigation regarding the pleadings.. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. WASHINGTON, D.C. - Attorney General Karl A. Racine today announced a settlement with StubHub, Inc. (StubHub), a ticket resale company, resolving a multi-state investigation into the company's refusal to pay refunds to consumers - including over $3.6 million to District consumers - for concerts, sporting and other events that were cancelled due to StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. ADD ME PLEASE! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright 2021 LawCities.com. Thank you, you have successfully subscribed to our newsletter! A Wisconsin consumer alleges in a proposed class action lawsuit that StubHub has unlawfully pulled back on its longstanding FanProtect guarantee by refusing to issue cash refunds for tickets to events canceled due to the coronavirus pandemic. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. However, you've agreed to the terms and conditions of Stubhubs sale policy. Women Dominate Acting Winners at First Gender-Neutral Independent Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. 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U.S. District Judge Haywood Gilliam of Oakland on Monday refused to compel arbitration of California state-law claims by a class of consumers who allege that StubHub Inc wrongfully changed its. Tickets are 100% guaranteed by FanProtect. Please add me I lost roughly $600. One man is reportedly suing the ticket resale company StubHub for $5 million in a class-action lawsuit. I want my refund from them as well. No resolution and I got no tickets. Call toll-free from the U.S. or Canada, or chat online with support. I purchased 2 tickets for the Charlotte soccer team and I got additionally charged for 2 parking ticket which I never purchased. A California state court authorized the notice. According to the lawsuit, StubHub president Sukhinder Singh Cassidy had the temerity to claim in an email that the theft of customers money, i.e. Unsubscribe at any time. But, as an alternative, the 120% off coupons were also . Id like my money back! As a result, weve enacted new policies in the US and Canada that we believe are clear and fan-first.. According toBillboard,Matthew McMillan filed the lawsuit in U.S. District Court in Wisconsin on April 2. The company has yet to comment on the lawsuit. We value your privacy. StubHub is doing this as opposed to providing full refunds for canceled events. The court ordered the company to refund customers if the event was canceled and refund them in full. If I could give zero stars I would. I will never use Stubhub again. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. settlement administrator or your attorney for any updates regarding This is not good customer care and I would recommend you think carefully before trying to buy tickets through this avenue. Until the event id canceled (not postponed) they won't give a refund. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. It is ridiculous. The federal court ruling in the case is a consent judgment between the parties. Read the complaint here: StubHub Refund Class Action Complaint All rights reserved. Adam Silver had to get the Christmas bonanza in- fans be damned. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". According to the complaint, such was the case until the coronavirus pandemic became the new reality. In early March as the pandemic spread, StubHub allegedly sent to users an email titled Coronavirus Update: We have your back. in which the ticket seller insisted that refunds were still available for cancelled events while offering the option of a coupon worth 120 percent of a users original order for an event within the next year. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. The suit explains how StubHub has changed its. Ticket exchange and resale company StubHub has been hit with a $5 million dollar federal class action lawsuit, Billboard reports. McMillian purchased the ticket with StubHub's money-back guarantee policy, Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tells, . In this . Four proposed class action lawsuits against StubHub over its apparent refusal to issue refunds for tickets to events canceled amid the COVID-19 pandemic have been consolidated into a multidistrict litigation(MDL), a legal mechanism through which individual cases filed in different federal courts are brought together before one court to save time, money and resources. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The case, In Re: StubHub Refund Litigation, is now proceeding in the Northern District of California, presided over by Judge Haywood S. Gilliam, Jr.This particular case represents one of the few COVID-19 related consumer lawsuits to successfully . They offered me 125% of price paid in credit or refund to my CC. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. All Rights Reserved. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. According to the filing, McMillan purchased two tickets to an NHL game in early March. StubHub is an American ticket exchange and resale company. I will (apparently) receive a refund, but the damage is done. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. All Rights Reserved. The U.S. StubHub agreed to a $9.5 million settlement with consumers from 10 states and the District of Columbia. Others were postponed. This time Stubhub claims they sold tickets and sent me email to transfer tickets. A link has directed you to this review. It also asked for a reinstatement of the pre-March 20 refund policy. McMillan then asked StubHub to refund his money. I listed tickets on StubHub, which I had done on multiple occasions. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. StubHub said I had to wait 7 days after the show took place to get my money. Despite the alleged deception, the company's policies did not reflect the actual . The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. This putative lawsuit is related to a multi-state investigation that StubHub settled. In the end, the court found in favor of the plaintiffs in a federal class-action lawsuit filed against StubHub. Top Class Actions is a legal news source No refund or voucher has been offered. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. In three weeks, Fischer is scheduled to decide whether to throw out the case entirely, as requested by Major League Baseball and its teams, the lone remaining defendants. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. Top Class 19. However, it will likely face a significant amount of litigation. Please add, I live in Massachusetts and purchase two tickets to go see Garth brooks. StubHub did agree to offer cash refunds to some customers in the US and Canada that bought tickets prior to March 25, 2020, but those that purchased tickets thereafter have been given credit for canceled events. This field is for validation purposes and should be left unchanged. The suit also calls for a return of customer trust. 2. And the beat goes on. By submitting your comment and contact information, you agree to receive marketing emails from Top Class Actions regarding this and/or similar lawsuits or settlements, and/or to be contacted by an attorney or law firm to discuss the details of your potential case at no charge to you if you qualify. Even though refund policies are set according to the individual sellers' terms of service, StubHub issues refunds on their own too. The reasoning is due to the financial impact form coronavirus. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . "If you have tickets to a show that is postponed, you will be able to select your refund . Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Future games will have me eating my tickets or selling at an extreme loss, as no options have been offered other than kick rocks if I dont want to jeopardize my health. Yes I have two events canceled from Covid that I did not get a refund. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. Further, the voucher never came through! Either take their alternative or take a refund.